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ONA Gel Pro 400g
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ONA Gel Tropics 400g
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§ 5 Return policy

if you have ordered one or more goods as part of a single order and the goods are delivered uniformly;

if you have ordered several goods as part of a single order and the goods are delivered separately;

if several of the above alternatives apply, the withdrawal period shall not begin until you or a third party named by you, who is not the carrier, have taken possession of the last goods or the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us

Jointstore GmbH
Hans-Sachs-Str. 17
40721 Hilden

[email protected]

Telephone number: +49(0)155/601 771 31 (at the applicable local rate)

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). If you wish to send us a letter, this is of course also possible. You can use the attached sample withdrawal form for your declaration of withdrawal in text or written form, but this is not mandatory.

If you wish to withdraw from the contract using the withdrawal form, please complete this form and send it back to

Jointstore GmbH Hans-Sachs-Str. 17 40721 Hilden - [email protected]; Tel: +49(0)155/601 771 31 (at the applicable local rate)

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)


(*) Delete as appropriate.

Download return policy as PDF

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

The following applies to the costs of returning the goods:

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Download sample withdrawal form as PDF